Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather information you willingly share. This includes your name, company name, email address, phone number, delivery addresses, and any specific requirements for your floral needs. We also collect payment details when you place orders, though processing is securely handled by our payment partners.

For our corporate clients, we may obtain additional business details such as company registration information, preferred delivery times, and budget parameters. This helps us deliver a service tailored to your business needs.

Our website automatically collects certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use this data to improve site performance and understand how clients find our services.

How We Use Your Information

We primarily utilize your personal information to fulfill flower orders and deliver exceptional service. This includes processing orders, coordinating deliveries, sending confirmations, and following up to ensure your satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• Communicating about order status and delivery timelines
• Providing customer support and addressing your inquiries
• Enhancing our services based on your feedback and preferences
• Sending pertinent updates about our services (with your consent)
• Maintaining records for business and legal compliance purposes

We also use aggregated, non-personal information to gain insights into market trends and optimize our operations. For instance, we may analyze which types of arrangements are most popular during different seasons to better manage inventory.

With your explicit consent, we may send information about seasonal offerings, special promotions, or new services that could interest your business. You can opt out of these messages at any time by clicking the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data stays within our organizational ecosystem and is shared only when necessary to deliver our services or to comply with legal obligations.

We collaborate with trusted service providers who assist us in delivering our services. This includes payment processors, delivery partners, and flower suppliers. These partners are contractually obliged to protect your information and use it only for the specific services they provide to us.

We may disclose your information if required by Netherlands law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations applicable to our operations in Amsterdam and across Netherlands.

Data Security and Protection

We take data security seriously and implement multiple protective layers. Our systems employ encryption for sensitive data transmission, secure servers for storage, and ongoing security updates to guard against threats.

Physical security measures safeguard our office systems, and access to personal information is limited to employees who need it for their work. Our team receives regular training on privacy practices and data handling.

Payment information is processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems; this data is handled by certified payment processors specializing in secure transactions.

While we maintain strong security measures, no system is completely risk-free. We continuously monitor and update our practices to address evolving threats and uphold high protection standards.

Your Rights and Choices

You have several rights regarding your personal information. You can request to view what we hold, ask us to correct inaccurate data, or request deletion of your information when legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We retain your information only as long as necessary for business purposes and legal obligations. Order records are kept for accounting and warranty purposes, while marketing preferences remain until you request their removal.

When we no longer need your information, we securely delete or anonymize it. Some data may be retained longer if required by Netherlands business laws or for legitimate interests like fraud prevention.

Cookies and Website Technology

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain features.

Essential cookies are required for proper website functionality – they enable basic navigation and secure areas. These cookies do not collect personally identifiable information and are automatically enabled when you use our site.

We employ analytics cookies to learn how visitors interact with our site. This helps us identify popular content, optimize page performance, and improve user experience. This information is aggregated and does not identify individuals.

You can adjust cookie settings through your browser preferences. Note that disabling certain cookies may affect some site features and your overall browsing experience.

Business Transfers and Changes

If ForumLuminexCore undergoes substantial business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We would inform you of such changes and ensure your data remains protected under privacy standards aligned with this policy.

In the unlikely event that we cease operations, we would ensure your data is either securely transferred to a successor entity (with appropriate privacy protections) or securely deleted in line with data protection best practices.

Updates to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When significant changes occur, we will notify you by email or post a notice on our website before they take effect.

Minor updates for clarity or administrative changes may be made without prior notice. We encourage you to review this policy from time to time to stay informed about how we protect your privacy.

Children's Privacy

Our services are intended for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we learn that we have inadvertently collected data from someone under 18, we will promptly remove it from our systems.

Parents or guardians who believe we may have collected information from their child can contact us using the details below, and we will address the matter promptly.

International Data Considerations

Our primary operations are based in Netherlands, and data is stored and processed within the Netherlands jurisdiction. However, some of our service providers may handle data internationally. When this happens, we implement appropriate safeguards to protect your information in accordance with applicable privacy laws.

We comply with Netherlands data protection laws and regulations, including those governing business activities, financial transactions, and customer data handling. Our practices align with evolving privacy standards in Netherlands's digital economy.